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Refund Policy

Refund Policy

Returns

Our policy requires you to notify us immediately at eartheartnaturals.com when a return is
requested. The return must be initiated within 30 days. If 30 days have gone by since your
purchase, we can’t offer you a refund or exchange.

To be eligible for a return of a consumable item, it must be in the original packaging and unopened
and must be packaged for safe shipment without damage during transit.

To be eligible for a return of a durable item, it must be packaged for safe shipment without damage
during transit.

To complete your return, we require a receipt or proof of purchase.

CHANGED ORDER OF APPEARANCE

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive your order in a damaged
condition, contact the carrier for adjustment or return at their cost. If you need to exchange it for
the same item, send us an email at eartheartnaturals.com and send your item to: 710 S. Topaz Trail,
Prescott, AZ 86303

Depending on where you live, the time it may take for your exchanged product to reach you, may
vary.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied
to your credit card or original method of payment, within 15 days. However, we cannot control
the policies of credit card issuers so the posting date of your refund may more than 15 days from
approval by us.

Late or missing refunds (if applicable)

If you haven’t received a refund when expected, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 218.568.4445.

Shipping

To return your product, you should mail or ship your product to: 710 S. Topaz Trail, Prescott AZ 86303 You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless paid by you to ship the item back to us. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.